Unwanted items need to be returned to us within 14 days of the delivery date. The refund will be issued to the original payment method.

It is your responsibility to pay for the cost of an unwanted item to be returned to us. Therefore, it is also your responsibility to ensure the product arrives back to us in the same condition it arrived. If it arrives back to us in a poor or unsaleable condition, a refund may not be possible. Ensure you get proof of postage in case you need to get in contact with us about your return.

When arranging to return your item please enclose your name/order number and reason for return inside the parcel. 

We will aim to issue a refund within 14 days of receiving the returned item.

Please note, that if you are sending back an item due to a change of mind, the original cost of postage will not be refunded.

 

Returning a faulty or incorrect item?

We are sorry you have received an order that is either incorrect or faulty. We need to be notified of any order discrepancies within 14 days of you receiving your order. You may also be asked to provide photo and/or video showing the product failing or not performing as expected. This is an important part of our faulty returns process that enables us to not only determine if something else other than the product is impacting its performance, but to link potential faulty items to batch production with the companies whose products we distribute.

Incorrect items

If the item we have sent is incorrect, we will arrange for the correct product to be shipped out to you as soon as possible. You will then be sent a returns label via email, please check your junk email folder as the label may go there. You would need to place the return label over the label that was originally on the package and drop off the parcel at your local post office where they will scan the item and give you proof of postage. This proof of postage should be kept safe until we have received the item back to us in case of any delays or losses.

Faulty Items

If we determine the item is faulty, we will replace the item ASAP. Depending on what the item is that is faulty, we may ask for it to be returned to us, or for you to dispose of that product accordingly. If we ask for it to be returned, we will arrange for this return, and it will be at no cost to you.

 

International Returns

If you have asked for an order to be returned and a cost for this is incurred from the courier service, this cost will be deducted from your order total when we refund for the return of the order. You will also not receive a refund for the delivery cost.

 

I've requested for my order to be returned; when will I get a refund?

Once your order has been returned to us, we will check to make sure that everything you have returned is in the same condition it was sent out in. When we have confirmed everything is in good condition to warrant a return, we will issue the refund. It is your responsibility to ensure that any returns arrive back to us.

 

How long will it take to receive my refund?

Once a refund has been issued, please allow up to 7 working days for it to show back in your bank.